1. Information We Collect

1.1 Information You Provide Directly

When you register for an account or use our services, you may provide us with personal information such as:

– Account Information: This includes your name, email address, contact details, profile information, and other personal data provided during registration.

– Payment Information: When processing transactions, we collect payment details such as credit card information and billing addresses through third-party payment providers.

– Project Information: When you post a project or respond to one, we collect details about the project, including descriptions, timelines, and communications between users.

  

1.2 Information We Collect Automatically

When you interact with our platform, we automatically collect certain information, including:

– Device Information: IP address, browser type, operating system, and device type.

– Usage Information: Pages viewed, time spent on pages, referral sources, and interactions with features on the platform.

– Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to enhance user experience, track site performance, and improve marketing efforts. You can control cookies through your browser settings, though disabling them may limit your access to some features of the site.

1.3 Information from Third Parties

We may receive information about you from third-party services, including social media platforms (if you choose to connect your account to these services) and payment processors for billing purposes.

2. How We Use Your Information

FixerOwl.com uses the information we collect for various purposes, including:

– Account Management: To create, manage, and maintain your account on the platform.

– Service Delivery: To facilitate connections between Service Providers (freelancers) and Service Seekers (clients), manage payments, and process project-related tasks.

– Communication: To send important updates about your account, projects, transactions, and customer support issues. We may also send promotional messages, which you can opt-out of.

– Improvement of Services: To analyze user interactions and improve the functionality, features, and overall user experience of FixerOwl.com.

– Security and Fraud Prevention: To protect against fraudulent activities, monitor for security risks, and ensure compliance with our Terms of Service.

  

3. Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share your data under the following circumstances:

3.1 With Service Providers

We share your information with third-party service providers who help us operate our platform, process payments, or provide support services. These providers are bound by contractual obligations to protect your information and only use it for the purposes of assisting FixerOwl.com.

3.2 With Other Users

When you interact with others on the platform, certain information (such as your profile, project details, and reviews) may be visible to other users. Service Seekers may see Service Providers’ profiles and vice versa.

3.3 Legal Compliance

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., courts or government agencies). Additionally, we may disclose information to enforce our Terms of Service or protect our rights, safety, or the safety of others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of FixerOwl.com, your information may be transferred as part of the business transaction. We will notify users if their information is subject to new privacy practices.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may also retain information for legal and accounting obligations, fraud prevention, and dispute resolution.

5. Your Rights and Choices

5.1 Access, Correction, and Deletion

You have the right to access and update your personal information through your account settings. You may also request the deletion of your account by contacting our support team. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.2 Opt-Out of Marketing Communications

You can unsubscribe from promotional emails at any time by following the instructions in the emails. However, we may still send you non-promotional messages related to your account or transactions.

5.3 Cookies and Tracking Technologies

You have control over how cookies are used on our platform through your browser settings. However, disabling cookies may affect your experience and access to certain features on FixerOwl.com.

6. Security

FixerOwl.com takes reasonable precautions to protect your information from unauthorized access, loss, misuse, or alteration. However, no system can be completely secure. Therefore, while we strive to use the best security practices, we cannot guarantee the absolute security of your data.

7. Children’s Privacy

FixerOwl.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.

8. International Data Transfers

FixerOwl.com is operated in United States, but your information may be processed and stored in other countries where our service providers are located. By using the platform, you consent to the transfer of your information to countries that may have different data protection laws.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your information, please contact us by using our customer support website.